Refund Policy

Last Updated: June 2026

Refund Policy

At Kasht Organics, customer satisfaction is our priority. We encourage customers to inspect their order upon delivery through our Open Parcel Verification process to ensure they receive the correct product.

Eligibility for Refunds

Refund requests may be approved in the following situations:

  • Incorrect product delivered.

  • Product received in damaged condition.

  • Product received in defective or unusable condition.

  • Missing item(s) from the order.

Customers must report any issue within 48 hours of receiving the order.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after accepting delivery.

  • Product has been opened, consumed, or used.

  • Customer refuses delivery after order confirmation and dispatch.

  • Complaint is submitted after 48 hours of delivery.

  • Customer provides an incorrect shipping address or contact information.

Refund Request Process

To request a refund, contact us with:

  • Order number

  • Customer name

  • Contact number

  • Description of the issue

  • Clear photographs, if applicable

Refund Approval

Once your request is reviewed and approved, the refund will be processed within 7–14 business days through bank transfer, mobile wallet, or another mutually agreed method.

Contact Information

Kasht Organics
 STC Building, First Floor, Beaconhouse National University Road, Lahore, Pakistan
Phone: 03099942937