Return & Exchange Policy

Last Updated: June 2026

Return & Exchange Policy

At Kasht Organics, we are committed to providing quality products. If there is an issue with your order, we will review eligible requests for return or exchange.

Eligible Cases

Returns or exchanges may be approved if:

  • Wrong product was delivered.

  • Product arrived damaged.

  • Product arrived defective.

  • Item(s) were missing from the order.

Requests must be submitted within 48 hours of delivery.

Conditions for Return or Exchange

To qualify for a return or exchange:

  • Product must remain unused.

  • Original packaging must be retained.

  • Proof of purchase must be provided.

  • Photos of the product may be requested for verification.

Non-Eligible Cases

Returns and exchanges will not be accepted if:

  • Product has been opened, consumed, or used.

  • Customer changes their mind after purchase.

  • Customer dislikes the taste, aroma, or personal experience with the product.

  • Request is submitted after 48 hours of delivery.

  • Product was purchased during a clearance or promotional sale unless received damaged or incorrect.

Exchange Process

Once approved:

  1. Our support team will review the request.

  2. Return instructions will be provided.

  3. The replacement product will be dispatched after verification.

Return Shipping

If the return is approved due to our error, damaged goods, or incorrect shipment, Kasht Organics will bear the return shipping cost.

For all other approved returns, shipping charges may be the responsibility of the customer.

Contact Information

Kasht Organics
 STC Building, First Floor, Beaconhouse National University Road, Lahore, Pakistan
Phone: 03099942937